Return policy

Return and Refund Policy

Cancelation Policy: -

1. in case there is an order cancellation. Please do so before it is shipped. Once the product is shipped it can’t be cancelled using our website.

Return Policy: -

1. Return/Exchange is available for selected products only. The return information is available on the product page on the website. The return policy of a product can be changed without prior notice.

2. In case we do not have pick up service available at your location. You would have to self-ship the product to our office Address.

3. Return/Exchange charges may apply on case to case basis.

Refund policy:-

.We accept the refund request if there is a mismatch in quality, size, color or design or in case an item is missing/wrong/damage in a combo order.

.Once the product has been picked up, the Refund is processed on the next 5-7 working days with the same transaction mode.

NOTE FOR RETURN:-

• The items should be unused and unwashed for hygiene reasons. • The product should have the original packaging and tags in place. Items without the original tags will not be accepted. • Customized products cannot be returned or exchanged • Return/Exchange requests that are not raised within the return period (Refer product page) the product would not be accepted.

Refund Process & Conditions

To return an item, please raise a request at Tailorn with a clear photo or a video that shows the product’s defects. Once the return is approved your order will be picked up within 4 -5 working days. 

The team will work on the refund after the product is received. Refunds take 4-5 business days to appear in your original form of payment.

In order to be eligible for a refund, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it.

COD charges are non-refundable

Gift cards are not refundable to bank account.

Cancellations

Refusing to accept your order at your doorstep will be considered as return & refund will be issued as per return policy.

You can cancel the order before it is shipped by visiting the my account page or by contacting customer support. 

For pre-orders, cancellations are possible within the first 24 hours after ordering. Beyond that, we won’t be able to process cancellation requests.

Self-Shipping for Returns

If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) to the following address:

TailorN WAREHOUSE

B-22, Kirshna Garden, NDRF Camp Road

Govindpuram, Ghaziabad, Uttar Pradesh, 201013

Shipping Instructions

• Pack the items securely to prevent loss or damage during transit.
• Include your Order ID and registered mobile number on the package.
• Ensure all items are in unused condition with tags and packaging intact.

Note: Avoid using The Professional Couriers, as we do not accept shipments from them. We recommend Speed Post for reliable service.

Contact Us

For returns, exchanges, or refund-related assistance:

Email: support@tailorn.com